Shipping Policy

Thank you for shopping with Meo Nails Studio. Please review the following information regarding order processing, shipping, delivery, and package issues before placing your order.

Order Processing Times

Processing time refers to the time needed to prepare your order before it is handed to the shipping carrier. Processing time does not include carrier transit time.

Ready-to-Ship Items

Ready-to-ship, standard-size nail sets are generally processed within:

1–3 business days

Handmade-to-Order Items

Handmade-to-order nail sets are generally processed within:

5–10 business days

Because each set is individually prepared or handmade, processing times may vary depending on the complexity of the design and current order volume.

Custom and Personalized Orders

Custom-size, personalized, or specially commissioned nail sets are generally processed within:

7–14 business days

A specific estimated processing time may be provided before or after the order is placed, depending on the design.

Business days do not include weekends or U.S. federal holidays.

If your order contains both ready-to-ship and handmade-to-order products, the entire order may be shipped together according to the longest applicable processing time unless otherwise arranged.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the shipping destination, order details, and selected delivery method.

Any available free-shipping promotions will be displayed on our website or automatically applied at checkout when the qualifying conditions are met.

Shipping rates displayed at checkout do not include any customs duties, import taxes, brokerage fees, or other charges that may be imposed on international orders.

Estimated Delivery Times

Estimated delivery times begin after the order has been processed and transferred to the shipping carrier.

Estimated delivery times are not guaranteed and may vary depending on the destination, carrier service, weather, holidays, and other circumstances outside our reasonable control.

For orders shipped within the United States, estimated transit time is generally:

3–7 business days after shipment

Expedited delivery options may be available at checkout. Choosing expedited shipping only shortens carrier transit time and does not shorten the stated order-processing or handmade production time unless rush production has been separately purchased or approved.

Order Tracking

When your order ships, you will receive a shipping confirmation email containing the tracking information, when tracking is available.

Tracking information may take up to 48 hours to update after the shipping confirmation is sent.

Please make sure the email address entered during checkout is accurate.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review the following information carefully before completing checkout:

• Recipient’s full name
• Street address and apartment or unit number
• City, state, and ZIP code
• Email address

If you notice an address error, contact us as soon as possible at meonailsstudio@gmail.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, the customer may be responsible for the cost of reshipping the order.

Original shipping charges are non-refundable.

Shipping Delays

Delivery dates and transit times are estimates only.

Meo Nails Studio is not responsible for delays caused by:

• Shipping carriers
• Severe weather or natural disasters
• Holiday shipping volume
• Customs inspections
• Transportation disruptions
• Incorrect or incomplete addresses
• Events outside our reasonable control

If we are unable to ship your order within the processing time stated on the product page or in this policy, we will contact you with an updated estimated shipping date. You may choose to accept the delay or cancel the unshipped portion of your order for a refund.

Lost or Delayed Packages

If your tracking information has not updated for several days or your package appears to be delayed, please contact the shipping carrier first and then email us at meonailsstudio@gmail.com.

Please include:

• Your order number
• Your full name
• Your shipping address
• The tracking number

We will assist where reasonably possible, including helping review tracking information or supporting a carrier inquiry.

A package is not automatically considered lost because tracking updates are temporarily delayed.

For USPS packages, a missing-mail search or carrier claim may be required before a replacement or refund can be considered. USPS provides procedures for missing-mail searches and eligible claims. 

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Confirm that the shipping address on your order is correct.
2. Check your mailbox, porch, entrance, parcel locker, and other delivery locations.
3. Ask household members, neighbors, building staff, or the leasing office whether they accepted the package.
4. Allow up to 48 hours, as some carriers may mark packages delivered shortly before the package is physically delivered.
5. Contact the shipping carrier to request delivery confirmation or GPS delivery information, when available.

After completing these steps, contact us at meonailsstudio@gmail.com.

We will review the circumstances and assist where reasonably possible. However, Meo Nails Studio is not automatically responsible for theft, loss, or misplacement after a carrier confirms delivery to the address provided at checkout.

Damaged Packages

Please inspect your order immediately after delivery.

If your order arrives damaged, contact us within 3 days of delivery at meonailsstudio@gmail.com.

Please include:

• Your order number
• Clear photographs of the damaged product
• Photographs of the outer packaging
• Photographs of the internal packaging
• A photograph of the shipping label

Please keep all products and packaging until the issue has been reviewed, as the carrier may require them for a damage claim.

Depending on the circumstances, we may offer a replacement, repair, store credit, partial refund, or full refund.

Missing or Incorrect Items

If an item is missing from your order or you received the wrong product, design, or size, contact us within 3 days of delivery.

Please include your order number and clear photographs of everything received, including the packaging and shipping label.

If the error was caused by Meo Nails Studio, we will review the issue and provide an appropriate solution at no additional cost.

Returned-to-Sender Packages

Orders may be returned to us because of:

• An incorrect or incomplete address
• An unclaimed package
• Delivery refusal
• Failure to collect the package
• Carrier delivery restrictions

If your package is returned to us, we will contact you using the email address associated with the order.

If the return was caused by incorrect information or failure to collect the package, additional shipping charges may be required before the order is sent again.

If you choose not to have the package reshipped, any eligible refund will be handled according to our Return & Refund Policy. Original shipping charges are not refundable.

International Shipping

International shipping availability will be shown at checkout.

International orders may be subject to customs duties, import taxes, handling fees, brokerage charges, or other fees imposed by the destination country.

These charges are not included in the product price or shipping fee unless expressly stated. Customers are responsible for paying any applicable customs duties and import charges.

Customs processing may delay delivery. We are not responsible for delays caused by customs authorities.

If you currently ship only within the United States, you may replace this section with:

At this time, Meo Nails Studio ships only to addresses within the United States.

Order Changes and Cancellations

Address-change and cancellation requests must be submitted within 12 hours of purchase.

We cannot guarantee changes or cancellations after order preparation or production has begun.

Custom, personalized, and handmade-to-order products cannot be canceled once production has started.

Please refer to our Return & Refund Policy for complete cancellation and refund terms.

Contact Us

For shipping questions, contact:

Meo Nails Studio
Email: meonailsstudio@gmail.com