Return & Refund Policy

We want you to feel confident shopping with Meo Nails Studio. Because our press-on nails include both ready-to-ship standard-size sets and handmade-to-order products, return eligibility depends on the type and condition of the item purchased.

Ready-to-Ship Standard-Size Returns

We accept return requests for eligible ready-to-ship, standard-size nail sets within 14 days of delivery.

To qualify for a return, the item must be:

Unworn and unused
Free from nail glue, adhesive tabs, filing, trimming, bending, or other alterations
Complete, with all nail pieces and included accessories
In its original packaging
Accompanied by proof of purchase

For hygiene reasons, nail sets that have been opened and tried on, worn, glued, filed, trimmed, altered, or otherwise used cannot be returned.

To request a return, contact us at meonailsstudio@gmail.com before sending any item back. Please include your order number and the reason for the return.

If your return is approved, we will provide the return address and shipping instructions by email.

Items sent without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, incomplete, or incorrect. We recommend using a trackable shipping service, as we are not responsible for return packages lost in transit.

Original shipping charges are non-refundable.

Handmade-to-Order and Custom Items

The following items are final sale and cannot be returned or exchanged because they are made or prepared specifically for the customer:

Custom-size nail sets
Personalized designs
Commissioned or special-order sets
Handmade-to-order products
Products altered at the customer’s request

Incorrect sizing caused by customer measurements or size selection is not considered a product defect. Please review our sizing guide carefully before placing your order.

If the size, design, or product received does not match the order confirmation, contact us so we can review and correct the issue.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order as soon as it arrives.

Your order arrived damaged
A nail or accessory is missing
The item has a manufacturing defect
You received the wrong design, size, or product

Please include:

Your order number
Clear photographs of the item
Photographs of the packaging
A photograph of the shipping label

After reviewing the issue, we may provide a replacement, repair, store credit, partial refund, or full refund, depending on the circumstances.

Minor variations in hand-painted patterns, glitter placement, crystal placement, color blending, sculpted decorations, and finish are natural characteristics of handmade products and are not considered defects.

Sizing Issues

Customers are responsible for reviewing the sizing guide and selecting or submitting the correct size.

Returns, refunds, and free replacements are not available when:

The customer selected the wrong standard size
The customer submitted incorrect measurements
The nails do not fit because the sizing instructions were not followed

When possible, we may offer replacement nails or a remake for an additional fee.

Order Cancellations

Cancellation requests must be submitted within 12 hours of purchase.

After preparation or production has started, cancellation requests are not guaranteed. Custom, personalized, and handmade-to-order items cannot be canceled once production has begun.

Non-Returnable Items

We do not accept returns for:

Custom-size or personalized nail sets
Handmade-to-order or commissioned products
Opened or tried-on nail sets
Worn, glued, filed, trimmed, bent, or altered nails
Used application tools or adhesive products
Sale, clearance, or final-sale items
Gift cards

Exchanges

We do not offer direct exchanges.

For an eligible ready-to-ship standard-size item, request a return first. Once the return is approved and completed, you may place a new order for the preferred product or size.

Custom-size, personalized, and handmade-to-order products cannot be exchanged due to customer measurement or selection errors.

Refunds

We will notify you after receiving and inspecting your return.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

Original shipping charges are non-refundable.

If a prepaid return label is provided for a return that is not caused by our error, the return shipping cost may be deducted from the refund amount.

If more than 15 business days have passed since your refund was approved, contact us at meonailsstudio@gmail.com.

Contact Us

For return or refund questions, contact:

Meo Nails Studio
meonailsstudio@gmail.com